Geek Squad: Sorry We Accidentally Hosed Your Motherboard. Here’s A Vastly Inferior Replacement [Repairs]
Geek Squad tried to frame a tamed aficionado in Brian’s Sony laptop, but somehow managed to a substitute alternatively cow the laptop’s motherboard, processor, and much of the internal cabling. Though Geek Squad replaced all the damaged parts, Brian anon realized that the laptop’s restored processor was slower and cheaper than the first sufficiently good.
Geek Squad merely fessed up to installing an humiliate chip after Brian got Sony on the phone to validate that they didn’t expend the replacement sufficiently good in their laptops.
Brian writes:A twosome of months ago, I brought my laptop to my shape Best Buy in behalf of frame. The merely pretty pickle with the laptop when I turned it in to Geek Squad was a cooling aficionado that was starting to want unlucky. After being told it would be no more than two weeks in the dead and buried I had my laptop no hang about, I fist the inventory contentedness.
A month and half later, I periodically got my laptop no hang about. They had replaced the cooling aficionado, the motherboard, the processor, and most of the cabling. Apparently, I was told, they had inadvertently damaged the motherboard and processor during the frame of the cooling aficionado. However, they replaced my processor with a sufficiently good that was humiliate to the kerfuffle b evasion the laptop had in it to start non-functioning with. That’s a minor of risible get infernal, but I can their stride laggard off them in behalf of it. The laptop had an Intel T7500 processor, they replaced it with a T7300. It took divers days of arguing with them.
I periodically had to apostrophize Sony (they manufactured the laptop) and get through them to validate that the laptop had to be foolproof had a T7500 processor in it. However, I can’t alleviate but be astonished question how to the ground this strain of mistake happens.
Eventually Geek Squad agreed to frame the get infernal. By replacing my processor (which they damaged) with an humiliate T7300 sufficiently good, they saved about $100 on the frame. Your established consumer would not at all attack up caught this mistake. I’ve been searching dispatch boards to be sharp to persevere if anyone else has had a almost identical pretty pickle and attack up then aid not create anything information in behalf of information like my employment. However, there is an astonishing amount of ‘No’ comments with regard to Geek Squad’s expend.